Returns

All Danish orders

Try the products and return them free of charge

We have a buy, try and return for free policy on all Danish orders. This simply means that you can buy our products, try them on and return them free of charge within 30 days of your purchase - and either exchange them to other products or get a full refund. 

So if you are not happy with the size, colour or style simply send it back.

How to return?

When you wish to return goods always contact us first by email: customerservice@deardenier.com. Please include your order number in all communication.

We will provide you with a link to our return portal where you can easily order a return label and download a return slip. 

Returns where above specifications have not been fulfilled may be sent back. If so related charges will be charged to your account. 

All international orders 

Your first order - try the products and return them free of charge

We have a buy, try and return for free policy on your first international order. This simply means that the first time you buy our products you can try them on and return them free of charge within 30 days of your purchase - and either exchange them to other products or get a full refund. 

So if you are not happy with the size, colour or style simply send it back.

Your following orders 

On your following orders you can try the products and return them within 14 days after you've received your order to get a full refund or exchange the products. Orders returned after 14 days are refunded as a store credit. 

We only cover the return costs on your first order. If you wish to return one of your following orders always contact us before you return the goods. 

How to return?

When you wish to make an international return always contact us first by email: customerservice@deardenier.com. Please include your order number in all communication.

We will provide you with instructions on how to make the return. It varies from country to country. 

    Returns where above specifications have not been fulfilled may be sent back. If so related charges will be charged to your account.

    Reimbursement

    You will be reimbursed when the goods has been received and handled and no more than 14 days after making your return.
     
    Return Address:
    Studio Dear Denier
    Peter Bangs Vej 53, stuen 
    2000 Frederiksberg
    Denmark

     

    Claims/Faulty products

    If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 14 days of receiving the faulty product. Dear Denier.com handles all returns according to Danish law. You will be reimbursed when we have processed your return.

    Please contact us by email: customerservice@deardenier.com 
before returning faulty items. Remember to include your order number in all communication.